Zoomer Wheelchair Folding Portable Power Chair by Journey

FAQs

Where can I use the Zoomer Chair?

The Zoomer Chair can be used just about anywhere, indoors and out. It can handle a number of different terrains such as grass, carpet, dirt and more.

How does the quick-release-frame work?

Please see page 15/16 in the owners manual for step-by-step instructions with visual aid on how to do this. The owners manual is located on the Overview tab in the initial graph. There is a little "positioning pin" located right next to the left wheel. Pull that pin. Then step on one of the anti-tip wheels while pulling up on the back of the rest of the Zoomer. Enjoy the quick release feature!

Can I use it in the rain?

No. The Zoomer is not water proof. Avoid rain, snow, and any form of inclement weather. If the battery is exposed to a lot of water of moisture, take out the battery and wipe off the moisture. Ensure the battery and general mechanics of the Zoomer are dry before use again.

Will it fit through my doorways?

In most any cases, yes. Check to be certain your doorway openings are at least 27" wide. Any smaller than that will require you to get off and fold the Zoomer Chair in order to pass through. Businesses (malls, restaurants, etc.) are required to be ADA compliant, with doorways a minimum of 32" wide—no problem for the Zoomer.

Can I use the Zoomer in the rain?

No. The zoomer is not water proof, so avoid Rain, Snow, and inclement weather. If the battery is exposed to heavy moisture,

What is the Zoomer's weight limit?

The Zoomer Chair is capable of carrying a person weighing up to 275 lbs.

Does it come in a larger size?

The Zoomer Chair is available in only one size. See the Product Specifications section for specific dimensions. The maximum user weight limit is 275 lbs.

I only have one good hand. Is the Zoomer for me?

The Zoomer Chair is a one-handed, joystick-controlled chair. The joystick can even be installed on either side of the chair.

Is a Zoomer right for me if I am handicapped or disabled?

While many people use the Zoomer for many different reasons, the Zoomer Chair is a personal electric vehicle. If you are fully restricted to a sitting position, the Zoomer may not be for you. You must be able to get in and out of the chair.

What’s included with the Zoomer Chair?

The Zoomer Chair will arrive fully assembled out of the box. It will include the chair, a battery and a charger. In addition, it will include the hex key needed should you decide to remove the armrests.

Will Medicare help pay for my Zoomer Chair?

Unfortunately, the Zoomer is not covered by Medicare at this time.

What accessories are available?

Accessories such as a seatback bag, cup/bottle holder, cane holder, spare batteries and spare tires are available.

Will the Zoomer Chair fit under a desk or table?

Whether you are at a restaurant having dinner or just pulling up to your desk to get some work done, one of the great unique features of the Zoomer Chair is that it easily fits under most desks and tables. Since the armrests are only 25.5" above floor level, you can just pull right up as you would a regular chair to any standard table or desk, which will generally be 28" to 30" high. The Americans with Disabilities Act (ADA) dictates that to be compliant, public seating must be a minimum of 27" from the floor to the bottom of the table surface.

Can I take my Zoomer on an airplane?

Yes, and here are a few things you need to know before taking your Zoomer on a plane. Your Zoomer should qualify as free baggage with most airlines, but you can call your airline prior to your trip to make sure. You can ride your Zoomer all the way up to the gate and down the jetway. As you get to the end of the jetway, you will need to remove the Zoomer battery from the back of the chair,  fold your Zoomer and hand it to a flight attendant to stow it under the plane. Take the battery on the plane with you to your seat. Be sure to contact your specific airline to ask for their procedures for transporting a battery-powered vehicle, and see your Zoomer Chair USA User Manual for more info. 

Does the Zoomer have reverse mode?

Yes, the Zoomer Chair does have a powered reverse.

Can I manually push the Zoomer?

The Zoomer Chair can be pushed about easily when there is no rider in it; however, it is not specifically intended that seated users be pushed around in wheel-chair fashion by others as an alternative to chair's foremost purpose: a powered self-driving experience. (If you wish to prevent your Zoomer from being pushed from behind, you simply lock it in place.)

Is the footplate adjustable?

The swinging footplate is not adjustable; however, the Zoomer is designed to accommodate people of a wide variety of sizes. 

Is the seat or backrest adjustable?

The seat and backrest are not adjustable. Some Zoomer owners with special comfort needs have chosen to add an additional cushion.

Can the Zoomer be used on heavily padded or thick carpet?

Customers who are closer to the Zoomer's weight limit of 275 lbs may find that the Zoomer is a little more difficult to use on very thick or heavily padded carpet when operating at low speed. The solution is to simply increase your speed setting, thereby increasing the ability of the Zoomer to move around on these types of surfaces without significantly increasing speed.

How long will the battery last on a single charge?

Depending upon usage (speed, weight, etc.) the Zoomer Chair's battery will last up to 8 miles of use.

How long will the battery last before needing to replace it?

The short answer is it depends on the usage and conditions. The battery on average lasts for several years for many of our customers.

How long does it take to charge the battery?

Charging the battery takes 4 hours or less depending on the level of power already used. With a range of up to 8 miles, most owners rarely run the battery all the way down in a single day.

How do I know if I need to charge the battery?

There is a battery indicator located on the control panel that tells you the battery life.

Is the battery included in the weight?

Yes, 50 pounds includes the weight of the battery.

Will the charger work in foreign countries?

Yes. The charger will operate on 110V or 220V, but you will need an inexpensive plug converter to fit the outlets of your foreign destination.

Which journey health electric wheelchair chair is right for me?

Click Here for the Journey Zoomer
Click Here for the Journey Zinger
Click Here for the Journey Air
Click Here for the Journey Air Elite

Warranty 

1 Year Standard Warranty. If within the twelve month warranty period, any component or part shall be repaired or replaced if defective.
6 Month Warranty on the battery, tires, seat back and cushion, and fabric seat.
Journey Health & Lifestyle® warrants all our products to be free from defects in materials, workmanship and assembly.

Warranty Terms and Conditions 

Returns 

You can request a return within Twenty-one (21) days of receiving your purchase, provided the item is in its original, unused condition. For the return, we'll issue a refund for the entire order amount, minus the shipping expenses and a 10% restocking fee. Please note that the cost of return shipping will be the customer's responsibility. Please Contact The Mobility Home before returning any product.

If the product arrives damaged or defective, Please contact us within the return window and we will arrange for the item to be repaired or replaced promptly 

To gain a comprehensive understanding of our Refunds and Returns Policy, we invite you to review, Click HERE.