Request A Part Or Service

How To Request a Part or Battery

You can call us at 844 465 6956 or email us at sales@themobilityhome.com to request a part or battery for your specific model. Please continue reading for specific instructions

You may also call or email us if you have a problem with your mobility device and we will help you diagnose the problem and order the correct parts for your needs. And don't worry about installing it. We can hire a local certified technician to install the part for you (Fees apply). And if we can't figure out the problem (we always do!), we can hire a local certified technician to diagnose and order any parts you may need.

Have the following questions answered and ready to communicate if you know what part you need or if you don't know what part you need.

Protection Plans:
If you need to file a claim for your protection warranty that you purchased through CPS, contact CPS through this link: https://www.cpscentral.com/how-to-file-a-claim/. Tell them your problem, and they will fix it. If you have any problems with this process, give us a call and we will guide you through the process.

Request A Part

Please email sales@themobilityhome.com the following questions. Or you can call +1 833-465-6956 and speak with an expert with the information.

If You Know What Part You Need:

1. What is your order number? this was sent to you through email when you first purchased. If you don’t have it: What is the name you placed the order for? What is the date you placed the order for?

2. What is the make/model of your mobility device?

3. Describe the part you need

4. Part Name or Number

If You Do Not Know What Part You Need:

1. What is your order number? this was sent to you through email when you first purchased. If you don’t have it: What is the name you placed the order for? What is the date you placed the order for?

2. What is the make/model of your mobility device?

3. Describe what problem you are having

4. Any Additional Information

 

After we gather this information, we will send you instructions for your next steps through email within 1-3 business days of submitting your issue.