Warranty Terms and Conditions for EFoldi

Policy

Efoldi items are covered by up to 12 months’ warranty

Warranty Coverage

• Defects in certain materials and workmanship of all eFoldi products
• The frame, sub-frame, forks, steering column and rear wheels
• The motor, charger, controller unit, indicators, horn, brake lever, headlight and battery

Not Covered Under Warranty

• Damage caused by the owner or any other person not authorised by eFOLDi attempting to modify, fix or alter the product.
• Damage caused by improper use
• Tyres, inner tubes, fuses, lightbulbs, brake pads & cables, all subject to wear and tear; and
• If the product has been purchased or transfered from the origional purchaser.

Making a Claim

In the event of a warranty claim we ask that the problem be reported to us immediately via sales@themobilityhome.com or 833 465 6956. 

Processing a Claim

We aim to process returns as quickly as possible but please allow 10 working days for completion of the requested returns process, whether it is a repair, refund or delivery of a replacement or alternative product. In some cases that may require the product or part being sent back to our workshop for full assessment.

If it is decided that the product should be returned to us, please note the following information to help us deal with your Warranty efficiently. Please ensure that the returned item is well packed to prevent damage and in the original packaging, where possible.

Claim Resolution

In the event of a claim requiring a replacement part, we will provide warranty cover for the replacement part for the remainder of the origional warranty period. In the event of the claim not being covered by our Warranty, we will invoice for a replacement part and ship the part once payment has been received.